Chief Operating Officer EMEA Health and Benefits

27 Mar 2018
18 Apr 2018
Contract Type
Full Time
Posting Description

Chief Operating Officer

We're hiring!

Aon are currently recruiting a Chief Operating Officer to join our team in UK, Netherlands, France, Spain, Italy or Germany. The Chief Operating Officer will be an integral member of the EMEA H&B senior management team. The Chief Operating Officer will partner with other EMEA leaders to support the strategic imperatives and value creation objectives of the business. Key responsibilities areas for this position include operational planning, operations optimization, financial management & compliance, and people management.

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

As a Chief Operating Officer some of your key responsibilities will involve:

Operational Planning
  • Leverage proven operational design principles to define the operational strategy and optimize resource allocation,
  • Develop and maintain relationships with key stakeholders across ARS and Aon Hewitt to drive an integrated approach that is aligned with strategic intent and financial goals,
  • Identify opportunities to increase efficiency, improve quality, and mitigate risk, quantify impact, and develop value capture plans.
Operations Optimization
  • Employ operational efficiency best practices and tools,
  • Design and implement metrics and KPIs - client, colleague, financial/operational,
  • Ensure successful strategic initiative delivery including post-M&A integration.
Financial Management & Compliance
  • Collaborate with business leaders to develop revenue growth and margin expansion strategies and tactics,
  • Enhance financial process and procedures - budgeting, forecasting, billing and receivables,
  • Implement compliance programs and establish ongoing monitoring.
People Management:
  • Design and implement optimal operations organization - structure, roles, responsibilities, measures,
  • Collaborate with H&B leader to drive talent and engagement initiatives across the practice,
  • Cultivate and manage a high-performing team of operations professionals.
Selected examples of intermediate-term goals for the COO include:
  • Enhance sales operations to drive productivity and results,
  • Identify opportunities to accelerate growth and operational improvement,
  • Develop and manage a process that measures the success of regional leaders using a monthly report card,
  • Strengthen business continuity and compliance programs,
  • Drive identified change initiatives including the execution of IT strategy.
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
About you

As a Chief Operating Officer your skills and qualifications will ideally include:
  • Experience in a senior management or operational management role,
  • Deep Health & Benefits domain expertise,
  • Quantitative, fact-based approach to decision making,
  • Demonstrated financial acumen and commercial mindset,
  • Substantial experience designing and implementing growth and operational improvement, and compliance programs,
  • Experience implementing financial processes, procedures, and controls,
  • Experience leading M&A post-acquisition integration for transactions ranging between $5 - $100m,
  • Experience leading or supporting complex IT solution delivery initiatives,
  • Experience working with 3rd-party service providers - including contracting, delivery, and ongoing support,
  • Experience with process optimization techniques (e.g., Lean, Six Sigma, CMM),
  • Excellent verbal and written communications skills,
  • Ability to work in a matrix environment spanning business units, geographies, and shared functions.
Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application