Policy and Process Consultant (In-Life Strategy)

Recruiter
BT
Location
London
Salary
Competitive
Posted
31 Mar 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Process & Policy Consultant (In-Life Strategy)
London - BT Centre, Competitive Salary

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Why this role matters

BT's purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

This is an exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk & Fraud Department, supporting and protecting the growth of the Consumer segment across all Lines of Business. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with In Life customer management.

What you'll be doing

You will support and implement the credit risk Policy, Process and Technical strategy to optimise profitability and support BTs longer term strategic goals. Working with the team to deliver a programme of initiatives aimed at advancing systems and processes to improve Credit Risk KPIs and our Customer Experience. Working closely with other Credit Risk & Fraud teams you'll deliver best in class credit risk policies, systems and strategies and drive improvements in market share, revenue, customer experience, aged debt, bad debt and involuntary churn.

You'll be

  • Designing and implementing strategy and process improvements.
  • Designing and implementing the configuration and systems changes necessary to support the process and systems change initiatives.
  • Supporting the impact assessment of external projects on the policies, strategies, process and systems used by Credit Risk in the execution of their roles.
  • Supporting the delivery of the roadmap and pipeline of strategy changes across the team, developing the documentation of process and configuration changes.
  • Providing regular communication of progress against the plan of initiatives to management and other interested parties (e.g. test teams, project managers, vendors and development teams).
  • Establishing and maintaining key relationships across the BT Group including Change Management and Business Improvement teams to support Credit Risk Policy and Process changes for all the Consumer segment.
  • Working on and supporting multiple concurrent projects across the business.
  • Keeping abreast of industry developments and best practice, suggesting new and innovative solutions to business problems.

We'll also need to see these on your CV:
  • Experience of working in a high-volume Consumer Credit Risk environment, either in an Acquisition or In Life capacity
  • Excellent analytical, problem solving, and communication skills
  • Strong commercial skills with the ability to impact assess initiatives and derive robust business cases
  • Evidence of influencing stakeholders and proposing robust strategy recommendations
  • Degree level or equivalent experience in a financial, statistical or mathematical specialism
  • Experience in the Telecommunications domain will be advantageous


Why choose us?

BT values different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We're creating an inclusive working culture where people from all backgrounds can succeed. That's why we welcome applications from all parts of the community.





Why this role matters

BT's purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

This is an exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk & Fraud Department, supporting and protecting the growth of the Consumer segment across all Lines of Business. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with In Life customer management.

What you'll be doing

You will support and implement the credit risk Policy, Process and Technical strategy to optimise profitability and support BTs longer term strategic goals. Working with the team to deliver a programme of initiatives aimed at advancing systems and processes to improve Credit Risk KPIs and our Customer Experience. Working closely with other Credit Risk & Fraud teams you'll deliver best in class credit risk policies, systems and strategies and drive improvements in market share, revenue, customer experience, aged debt, bad debt and involuntary churn.

You'll be

  • Designing and implementing strategy and process improvements.
  • Designing and implementing the configuration and systems changes necessary to support the process and systems change initiatives.
  • Supporting the impact assessment of external projects on the policies, strategies, process and systems used by Credit Risk in the execution of their roles.
  • Supporting the delivery of the roadmap and pipeline of strategy changes across the team, developing the documentation of process and configuration changes.
  • Providing regular communication of progress against the plan of initiatives to management and other interested parties (e.g. test teams, project managers, vendors and development teams).
  • Establishing and maintaining key relationships across the BT Group including Change Management and Business Improvement teams to support Credit Risk Policy and Process changes for all the Consumer segment.
  • Working on and supporting multiple concurrent projects across the business.
  • Keeping abreast of industry developments and best practice, suggesting new and innovative solutions to business problems.

We'll also need to see these on your CV:
  • Experience of working in a high-volume Consumer Credit Risk environment, either in an Acquisition or In Life capacity
  • Excellent analytical, problem solving, and communication skills
  • Strong commercial skills with the ability to impact assess initiatives and derive robust business cases
  • Evidence of influencing stakeholders and proposing robust strategy recommendations
  • Degree level or equivalent experience in a financial, statistical or mathematical specialism
  • Experience in the Telecommunications domain will be advantageous


Why choose us?

BT values different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We're creating an inclusive working culture where people from all backgrounds can succeed. That's why we welcome applications from all parts of the community.