2nd Line Helpdesk Engineer - Bradford - 28k

Greywood Associates Limited
28000.00 GBP Annual
30 Mar 2018
27 Apr 2018
Contract Type
Full Time
2nd Line Helpdesk Engineer - Bradford - 28k My client have an urgent requirement for a Helpdesk Engineer to work on their busy helpdesk to support their external customers where you will be responsible for supporting a diverse range of technology covering Windows 7, 8 & 10, Windows Server 2008 & 2012, Active Directory & Exchange 2010 / 2013, VNC etc. Ideally they are looking to recruit someone from an MSP / Managed Service background, although this is not essential. Duties will include, Support incidents raised to the Helpdesk team (i.e. Windows 7, 8 & 10, Windows Server 2008 & 2012, Small Business Server (SBS) 2008 & 2011, Active Directory & Exchange 2010 / 2013) either by phone, email or at desk side Endeavour to provide first time resolution to users as much as possible, taking ownership for each query Develop and demonstrate an understanding of customer and business needs Help in driving the knowledge management process by creating and maintaining articles Ideally they are looking for a 2nd Line Helpdesk Engineer with, Hands-on experience of dealing with 1st line & 2nd line support queries Knowledge of Windows 7, 8 & 10, Windows Server 2008 & 2012, Active Directory & Exchange 2010 / 2013 Excellent communication and interpersonal skills and a real 'can do' attitude The ability to take ownership of an issue and follow through to conclusion They also offer a comprehensive benefits package including Microsoft Training, BUPA Healthcare, a fantastic working environment! This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to 28k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now! - provided by Dice ACTIVE DIRECTORY, KNOWLEDGE MANAGEMENT, MICROSOFT, WINDOWS, WINDOWS 7, WINDOWS SERVER