Operations Consulting Senior Associate - Financial Services

31 Mar 2018
24 Apr 2018
Contract Type
Full Time
About the team
The Financial Services sector within our Consulting team advises leading financial services organisations. Our ambition is to be the preeminent advisors to the Financial Services industry recognised for delivering sustainable value to our clients. Our engagements incorporate strategy definition, market assessment, operating model design, process reengineering, through to complex change programmes and implementation. These engagements span front office, middle office and operations within retail, commercial and wholesale banking; insurance; and investment management.
About the role
Increasingly, financial services organisations are seeking to increase the efficiency and effectiveness of their operations. Whether that is in the way they interact directly with customers, how they book and process trades or shared services capability in the back office - there is often great scope for us to help our clients re-design and automate their processes.

We are looking for individuals with a track record in this area. You will have worked on projects in areas such as Target Operating Model design, Business Process Reengineering and Robotics. You will have an understanding of Target operating model design and/or process optimisation across front-to-back functions within financial services - ideally with exposure across different sectors.

This role will be mainly client-based, working within teams and leading/ supporting transformational work and change engagements.
Essential skills and experience
  • Degree educated or equivalent
  • Financial Services experience and an understanding of current issues and challenges across the industry
  • Experience of reviewing processes from an operating model perspective, identifying opportunities for efficiency gains, enhancement and transformation
  • Experience of using project management tools & techniques, ways of working and their application
  • Strong personal ownership and highly delivery focussed
Desirable skills and experience
  • Consulting or professional services advisory experience
  • Experience in process automation
  • Familiarity with LEAN or Six Sigma methodology
  • Performance improvement experience
Additional Information
  • There is a need to travel/overnight stays away from home
  • Amount of time client based - approximately 80%
  • Opportunity for job sharing/ flexible working

About Us
About PwC

We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.


In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients' business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries - everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here