Information Advisor

North Lanarkshire
30 Mar 2018
27 Apr 2018
Contract Type
Full Time
As the UK's No.1 Kitchen Retail Specialist, Wren Kitchens is a truly passionate, family-run business, dedicated to delivering success with our strong commitment and loyalty to customer experience.Utilising cutting edge technology, modern transport fleets, integrated systems and inspirational showrooms, Wren is now one of the fastest growing Retailers in the UK with exciting plans for continued growth across all areas of the business.

Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Customer Advisors to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.

You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package. You'll obtain customers' details in order to create quality leads.

Main Responsibilities

* To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads
* Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors
* To ring web lead enquiries to qualify and sell the Design package.
* To introduce and sell the design package to all potential customers
* To complete a comprehensive qualification and estimate sheet with all potential customers
* To achieve individual leads and sales targets in line with company KPIs
* Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers' needs and wants as per the qualification sheet
* To generate Home Surveys and Design Appointments
* Ensure all leads are logged with all relevant information on the e-diary
* Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.
* To ring the customer to confirm the appointment booking the day before and a post call the day after

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