Events Fundraising Coordinator - Challenge
A national charity in East London, seek an experienced Events Fundraising Coordinator to support their efforts within challenge events. The role is starting ASAP for 3 months.Key responsibilitiesCoordinate the day-to-day administration of event fundraising supporters within agreed standards for processing and responding to communication. Ensure the database is correct and up to date, supporter communications are sent on time and charity place participants are registered with official organisers.To maintain high standards of data capture by ensuring data entered on systems are accurate and timely, in accordance with the team's requirements. Also to use event, marketing source and finance codes accurately to facilitate evaluation of response rates, to develop accurate filing systems, and to maintain clear income and expenditure records.Prepare and manage the undertaking of accurate mail merges to selected audiences, and to oversee the despatch of mailings and e-newsletters, working with a fulfilment house when necessary.Act as a proactive point of contact for members of the public who wish to fundraise for the through active challenge fundraising events, and support them in all aspects such as fundraising advice, logistical advice about events, charity law, providing fundraising materials and/or following up sponsorship money.Develop and maintain relationships with supporters, implementing agreed stewardship plans and recognising the need to build relationships with supporters, and the direct impact the supporter experience has on income.Stewardship covers registration, welcome calls, fundraising mailings, enewsletters, ongoing contact via telephone and email, good luck cards and thank you letters and certificates.Responsible for maintaining content for supporters on the social networking pages and enquiries, and building this in to the stewardship programme.Working with the Senior Events Fundraising Officers to set and achieve define targets in income and expenditure.Assist the Senior Events Fundraising Officer to monitor and report on agreed KPIs including recruitment rates, income and supporter satisfactionWork with the Community and Event Fundraising Officers on the recruitment and management of office and community based volunteers.Person specification essential criteriaExperience of working in a fundraising or customer care environment, including experience of face to face contact with customers/supporters.Proven track record in supporting and giving advice to event fundraisers to encourage them to develop their fundraising ideas and activities.Strong, demonstrable experience in administration of charity fundraising events.Experience of writing, preparing and targeting supporter communications.Excellent interpersonal skills including the ability to deal with people at all levels and in all walks of life, on the telephone and by letter/email, in English.Knowledge of legal restrictions and health and safety implications around events fundraising activities.Ability to work alone and use initiative and also as part of a team.Proven keyboard and computer skills, particularly Windows-based word processors, spreadsheets, internet and email.Experience of planning, prioritising and organising work.Experience of administering supporter/customer database and maintaining good attention to detail and accurate record-keeping through the database.Ability to write reports on activities, summarising and analysing figures to make recommendations.Willingness and ability to travel throughout England and Wales and to work unsocial hours on occasion including overnight stays.