Tech Support

Tech Support

Contract: Permanent, salaried

Hours: 8.30am – 5.00pm, Monday to Friday (37.5 per week)

Salary: £14,000 - £17,500, plus salary sacrifice benefits package and bonus. Salary dependent upon experience.

About our company;

Established in 1876, we deliver a host of construction projects, primarily across the Yorkshire region. Ranging from small scale extensions and refurbishments, to the design and build of new developments and strategic estates partnerships, we work in respectful partnership with our clients, supply chain and communities, with whole life costing and total quality always at front of mind. 

Recognised as being a ‘Sunday Times Best Company to Work For’ business, we continually strive to be a great place to work so that we can be a great company to deal. Committed to our region, we aim to leave a legacy through economic, social and community impact.

The Professional Services Team (PST) works across the portfolio of companies that form part of Sewell, providing Finance, Human Resources, Communications, Information Technology and Health, Safety & Environmental support, advice and guidance.

Role overview:

Working as part of the Technology Team, the Tech Support Team member will support the wider team with first line customer support, system and log maintenance/updates, troubleshooting support and buying/tracking order for ICT equipment.

Key responsibilities:

First line support;
Receiving and making user support calls, keeping the users informed, logging any requests, allocating resources for the task, keeping task information up-to-date and providing feedback.

Ordering;
Obtaining best prices and service for goods, keeping up to date records of orders and things ordered, keeping up to date asset information about who has what equipment, keeping controlled stock to a minimum.

Other Duties;
Resetting passwords and unlocking user accounts

Key skills and attributes required:

As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful person will have the following:

• A personable manner and the comfort and ability to deal with customers over the phone
• Ability to liaise with people at various different levels and work across multiple teams
• A keen eye for detail, with a logical approach to work
• Energy, passion and an interest in learning
• A ‘hands on’ proactive approach and good organisational skills with the ability to prioritise a variety of tasks
• Positive and professional attitude and be smart in appearance
• The ability to work as a team member in a busy and fast paced working environment

Sewell is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.