Customer Service Team Leader

Location
Plymouth, Devon
Salary
£Competitive Salary
Posted
29 Mar 2018
Closes
26 Apr 2018
Ref
NTXSA289733
Contract Type
Permanent
Hours
Full Time

Customer Service Team Leader

Plymouth

£Competitive Salary

 

Our client's customer service team is at the frontline of their company, offering excellent service to their worldwide customers, by dealing with all customer interaction from processing orders, preparing quotations and a variety of customer queries, through to providing a courteous service to visitors to the site. They have an opportunity for a customer-focussed individual to manage the team and customer expectations, interacting with operations on progress and updates. Leading the team, you will monitor customer service levels and identify areas of improvement, developing and implementing a strategy to ensure that our excellent service levels are achieved and sustained. You will ensure that any complaints, order / invoice queries are adequately investigated and that the customer receives updated information on any action taken. Ideally with supervisory experience, you will encourage a proactive approach by the team, to manage customer accounts, monitor performance and take corrective actions if necessary.

With experience in a similar customer service role, you will think outside the box to drive performance and service, ensuring that the team and individuals take pride in their work. You will focus on continuous improvement and be able to provide solutions to problems whilst keeping the customer at the forefront of decisions. Planning and organising multiple workloads will come naturally and you will inspire those around you with your self-motivated approach. You will have good IT skills, specifically with Word, Excel and Outlook and ideally will have an NVQ Level 3 or equivalent in Customer Services or a related qualification. Due to the nature of the job, you will be expected to attend regular meetings off site, so a full driving licence is essential.