Customer Care - Glasgow

Recruiter
McDonald's Restaurants Ltd
Location
Glasgow
Salary
GBPcompetitive
Posted
29 Mar 2018
Closes
26 Apr 2018
Contract Type
Permanent
Hours
Full Time

CUSTOMER EXPERIENCE

  • Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers
  • Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:
    • Be patient with customers who need help, offer to explain the menu
    • Get to know regular customers and treat them individually
    • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods
    • Support in store events with enthusiasm
  • Use initiative and confidence - approach and interact with customers
  • Answer customer queries confidently and professionally - keep up-to-date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member