Essential Banking Executive

28 Mar 2018
23 Apr 2018
Contract Type
Full Time
Customer Service Advisor

Salary starting from GBP22,430 per annum plus Excellent Benefits

Shift pattern: 35 hours per week between 7am and 8pm Monday - Friday, and some weekends.

As a Barclays Customer Service Advisor based in our Isle of Man office, you'll be part of an enthusiastic and dedicated team delivering a first class experience to our clients. You'll have the opportunity to demonstrate ownership of all client queries and act as the first point of contact for all of their day to day banking requirements, by telephone, email, online banking and written communications.
We want to hear from people who have a passion for providing an exceptional service to their customers. If successful, you will complete our bespoke, tailored and interactive induction programme, using this to become a knowledgeable, experienced and valuable asset to the whole business.

About us:
Everything we do at Barclays starts and ends with helping people move forward in their lives. From developing the UK's first contactless payment card, to helping them open their very first bank account, we're all working together to make sure our customers are prepared for an ever-evolving future. That's why we need the right people in the right place, doing the right things at the right time. People with a natural empathy for situations and circumstances. People who put customer satisfaction at the heart of all that they do. It's an attitude that reassures and impresses our customers in equal measure. It's that something special that makes you, you.

As a Customer Service Advisor, your main responsibilities will involve:
• Providing a first-class experience for all of our customers
• Demonstrating ownership of all queries and acting as the first point of contact for customers day-to-day banking requirements, using various communication methods
• Proactively educating customers on the features and benefits of the international proposition, and managing customers throughout the process
• Acting on customer prompts to capture data and make changes to accounts in line with agreed procedures across the service centre

As a Customer Service Advisor, your skills and qualifications will include:
• Experience in providing excellent customer service, preferably within the financial services industry however we will also consider applications from other customer centric industries
• Adaptability in your approach and attitude, with the ability to work calmly and constructively under pressure
• A commitment to providing a world-class service and driving our dedication to the client experience, with the ability to build strong and trusted relationships
• An understanding of the importance of meeting and exceeding client expectations
• Being an excellent communicator who's confident, professional and knowledgeable, with the ability to talk to clients in detail about our products, services and channels
• A strong level of computer literacy and proficient keyboard skills

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.