Customer Relations Representative - DNA / Digital Health Tech Firm

Customer Relations & Logistics Support Representative - DNA / Digital Health Tech Firm
London, E1W
£23,000

++ Do you have a background in biology, a passion for delivering excellent customer and logistics support, and an interest in learning more about personal genetics? ++

If so, a role in customer care and logistics support at Atlas Biomed may be the perfect fit for you.

You’ll have the opportunity to learn about our business and the personal genetics and microbiome testing industry, while interacting directly with our customers as part of a motivated and collaborative team.

Your main responsibility will be to research and resolve customer questions (and logistics related issues), while also sharing customer feedback and insights with the rest of the company.

Direct support is provided via email, chat, social media, and telephone.

You should be a naturally curious problem solver with the ability to communicate effectively with diverse audiences. Experience supporting customers and working in a fast-paced environment is a plus!

Customer Relations & Logistics Support Representative Key responsibilities:

- Provide our customers with outstanding service at all stages of their experience from website navigation and account settings to product selection and support
- Proactively collaborate with our logistics partner to ensure timely delivery of test kits order online and solve issues as they arise
- Maintain a high level of confidentiality and ensure compliance with company policies and external regulations
- Analyse, distill, and distribute feedback to the engineering, design, research, and operations teams to continually improve the Atlas Biomed customer experience
- Ongoing focus on improving support processes to increase efficiency and allow the team to maintain a high level of support as the customer base grows

Ideal qualifications:

- Bachelor’s degree in biology or equivalent undergraduate biology course work.
- Comfort with working both independently and as part of a collaborative team.
- Genuine passion and commitment to providing superior customer service.
- Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality.
- Ability to effectively communicate concepts to individuals with a wide range of experience using computers and limited scientific understanding.
- Ability to multitask and prioritise workload among conflicting demands. Strong analytical and critical thinking skills.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Has "thick skin" and is able to handle complaints and unpleasant customers.
- Has a pleasant, patient and friendly attitude. Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality.

About Us: 

We are a personalised health company, applying the latest genetic technologies to help you navigate towards your potential. To achieve this, we have two tests available in the UK: the DNA Test and the Microbiome Test. Both tests feed into the platform, which allows you to take control of your health through actionable, personalised recommendations.

Ready to apply? Please include in your cover letter the answers to the following prompts:

- Why are you interested in joining our customer care team?
- Tell us about a time when you had to deliver or receive difficult feedback from a colleague or supervisor.
- Describe a recent situation when it was necessary for you to learn a new skill or complex concept in a short amount of time.


You may have worked in the following capacities:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Retail Customer Services, Tech Company Customer Support, Customer Advocate, Logistics Coordinator.

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.