Junior Support Engineer

Hodge Bank is a private bank based right in the heart of Cardiff. We take great pride in doing the right thing for our customers and our team members. We have just embarked on an exciting program of work, providing fantastic digital services which will allow to better meet the needs of our existing customers, plus ensure we continue to do the right thing, via the right channel, for our future customers.

To support this growth, we are looking for individuals with drive, enthusiasm and the right knowledge to come and join our Information Services team in the following roles:

Junior Support Engineer

Salary: £18 – 21K per annum (dependent on experience) + benefits

As a junior Support Engineer, you will act as the initial point of contact for all service requests, resolving first line support requests and contributing to the wider development of the Information Systems function and wider business.

Reporting directly to the Service Delivery Manager, your day to day duties will include:

• Undertaking allocated Service Desk calls and jobs; identifying, evaluating and managing jobs in order to resolve to a satisfactory conclusion. 
• Assisting with the servicing, maintenance and installation of Group IT equipment as scheduled or as requested.
• Undertaking routine and ad-hoc jobs, checks and processing for all Group IT systems.
• Analysing incident data from Service Desk statistics and identifying actions to improve IT service delivery and efficiency. 
• Helping to develop and deliver training sessions in Group IT systems, processes and policies as scheduled or as requested.
• Providing a professional, efficient, enthusiastic and knowledgeable service at all times.
• Developing deeper knowledge and specialism in a specific domain, such as networking, application support or infrastructure automation etc.

The post holder must have strong logical analysis and trouble shooting skills and be methodical in their approach, with good attention to detail.

Candidates would ideally be educated to degree level, ideally with a 2:1 or above in a computer science or IT-related subject, but candidates with other equivalent experience will always be considered. Experience in a generalist IT Support or Service Desk role is desirable.

We value our people and will invest heavily in the personal and professional development of the right candidate. Responsibilities for this role will increase with the progression of qualifications and development within the role.

This is an exciting opportunity for a proactive and ambitious graduate to be part of a new and growing team and to develop a career with a different kind of bank that’s doing exciting things.