IT Support Analyst - Health Software Technology Leaders

IT Support Analyst - Health Software Technology Leaders
Bolton
Competitive Salary Package + Benefits

Our support services team has over 50 members of staff who work hard sharing their wealth of knowledge to support EMIS Health customers across the whole of the UK. We recruit people who are passionate about IT, customer service, developing their career and making a positive difference.

About the role:

As a Support Analyst you'll offer support on technical issues to our global customer base. This particular role will sit in our electronic patient records team, you'll be prioritising incidents, resolving them or even progressing them until a resolution is reached. You'll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions.
Once you have completed training you'll move onto a shift pattern.

Our team:

Our support analysts, sit in teams of between 8 and 10 other support analysts and problem analysts. You'll be developed and trained by a team leader, currently we have 6 vibrant and ambitious leaders, who in turn report to the head of support.

Who you are:

We want to make sure you are set for success, this isn't all about your skills and that is why we would love to talk to you even if perhaps you don't fit all of the below.
+ a good technical understanding on software systems
+ strong SQL skills for interrogation of the SQL database
+ recent exposure to writing SQL scripts, using SQL Server 2005 or higher
+ customer service experience
+ contact centre, service desk or application support experience
+ understanding of ITIL

Who we are:

We're the UK leader in connected healthcare software and services. Our solutions are widely used across every major UK healthcare setting, from primary and community care to high street pharmacies, secondary care and specialist services.

Dedicated to creating and implementing innovative IT solutions, we're giving healthcare professionals access to the information they need to provide better, faster and cheaper patient care.

You may have worked in the following capacities:
Service Desk Support Agent, Graduate IT Support Technician, Junior Software Support Analyst, IT Service Desk Help Advisor, Helpdesk Agent, 1st Line Support Technician, SQL Database Support, Web Application Technical Support, SaaS Support Analyst, Technical Support Analyst.

Interested? Just Apply Below...

...But first a little formality. By applying you Explicitly Consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.