Customer Care Advisor

Customer Care Advisor

About Windmill Tapes & Labels Ltd

Windmill Tapes & Labels Ltd are a leading printer of digital and flexographic labels, printed packaging tapes and printed and plain gum paper tapes. We operate at the cutting edge of digital print technology using HP presses and the most advanced finishing equipment available. Our customer base includes all the major retailers and several household brands which requires us to work to stringent quality standards and with the highest levels of professionalism in all that we do.

We continue to grow, and this has led to a vacancy in our customer care department and this is where you come in!

About You

Ideally with a background in print and or packaging, you’ll be highly experienced in delivering excellent customer service. You’ll have a friendly and helpful telephone manner and be adept at dealing with customer enquiries quickly and effectively. You’ll be very organised to ensure all orders are processed quickly and accurately. You’ll be computer literate with excellent time management skills and the ability to work in a fast-paced environment with tight deadlines.

Above all else, you’ll want to work as part of our brilliant team to ensure Windmill’s customers get the fabulous service they deserve!

Your Role in a Nutshell

To take care of our highly valued customers, and make sure that they are the happiest customers on the planet.

Your Key Responsibilities

Deliver Great Service

• Deliver outstanding customer service to all our Windmill customers.
• Be competent in the standard operating procedures within the department.
• Work with meticulous attention to detail.

Day to Day work

This changes daily and is ever growing as Windmill continues to grow.

• Inputting and processing orders via email, telephone.
• Dealing with customer queries both on the telephone and via email,
• Routinely checking for order anomalies and carrying out the necessary tasks to process those orders correctly.
• Monitoring order progress and keeping customers aware of delivery dates or delays.
• Contributing, as required, to the day to day administration of the office.
• Liaising with several departments in the business to ensure prompt completion of tasks thus ensuring orders are completed accurately and as promised.

Essential skills

• Can do attitude of helpfulness, with the ability to follow company procedures.
• Highly experienced in delivering outstanding customer services.
• Well organised and able to work under time pressure and deal promptly with customer queries whilst remaining patient and professional.
• Able to build productive relationships internally and externally.
• Excellent telephone manner and able to verbally articulate well.
• Great written communication skills with good grammar and spelling.
• Great attention to detail and highly accurate to minimise any mistakes.
• Numerate and able to operate spreadsheets.
• Be able to work within an established team, but also have the initiative to work on your own.
• Computer literate and able to quickly learn new systems.

What’s in it for you?

• We’re offering a full time, permanent contract.
• We’ll invest in you with a competitive salary, circa £18,000 to £21,000, depending on your skills and experience.
• To help save for your future you can join our company pension scheme.
• A share of the profits - if we have a good year we’ll share it.
• You’ll become a member of our Westfield Health Scheme.

How to Apply

Send your CV and a covering letter stating why you are exactly the right person to join our team to claire.cowley@windmilltapes.co.uk

Closing date: 20^th April. We’ll be interviewing as we go along, so the role may close earlier than advertised.