Customer Service Box Office Assistant

Customer Service Box Office Assistant

Cheltenham Festivals is a leading cultural organisation with around 36 days of festivals of Literature, Jazz, Music and Science as well as year-round educational and community projects.

The role of Customer Service Box Office Staff is to provide a high standard of customer service in selling tickets face to face, by telephone and online, in order to achieve the optimum sales of tickets and any other services that are provided.

The Box Office team are responsible for welcoming, assisting and selling to all visitors to the Cheltenham Festivals.

When not on the Festival Site and out of Festival dates, this role requires you to respond to customers on the phone, and via email in a discreet and professional manner.

As a Box Office team member you will split your time between the head office of Cheltenham Festivals on the Bath Road, pop up box offices around Cheltenham, remote and main box offices at each of the Festivals.

You need to be able to commit to working hours within the Box Office staff rota during the festival periods, as these are key dates in our calendar.

Please click 'Apply' now to be re-directed through to our website for more details.

Closing date: 9 am on Tuesday 3rd April 2018
Interview date: Monday 9th April, in Cheltenham