Customer Service Agent Opportunities BLUC61777

£8.55 per hour, Average of 25 hours per week
22 Mar 2018
19 Apr 2018
Contract Type
Part Time

Customer Service Agent Opportunities BLUC61777


Salary £8.55 per hour, Average of 25 hours per week

Part Time, Fixed Term (possibility of being made permanent)

Our client is the leading Ground Services Provider to the aviation industry. They employ over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents and they deliver unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. They strive to operate with the core values of People, Professionalism, and Partnership in all that they undertake.

Their mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

They now have some exciting opportunities for Customer Service Agents to join them at Bristol Airport (BRS) to provide all necessary help and support to passengers as required.

In the role you will assist passengers with self-service check-in kiosks, inspect and verify passenger documentation, issue boarding passes and reschedule passengers affected by flight interruptions or cancellations, handling any customer complaints as necessary. Managing passenger baggage processing (including handling and fee calculation if applicable) and directing passengers through Customs and Immigration, you will make public address announcements and support passengers with special requirements (unaccompanied minors, VIPSs, wheelchair assistance).

Helping colleagues in other areas of the airport as needed, you will comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.

With previous experience of providing Customer Service in a front facing role, you will have at least three GCSE’s / O Level or Leaving Cert (and equivalent). Flexible to work various shifts and able to speak and understand the English language, the successful candidate will be someone who can follow processes and procedures, is able to travel to the airport at times when public transport isn’t available and willing to work in inclement weather. With excellent communication skills, both written and verbal, you will thrive on working as part of a team in a fast-paced environment.

Previous experience working in an aviation environment would be an advantage, as would the ability to speak additional languages.

Please refer to the full Job Description when applying.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.