IT Administrator (1st Line Support) - Newport

Igloo Healthcare
£18,000 and £20,000 per annum
22 Mar 2018
19 Apr 2018
IT, IT Support
Contract Type
Full Time

IT Administrator (1st Line Support)


Do you want your next challenge to be with an ambitious, fast growing company whose vision is to revolutionise the way IT support is delivered? If so, igloo might just be the perfect place for you...

  • We have an exciting opportunity for a confident, driven, tech savvy IT professional who is passionate about problem solving and delivering a great service, to join our team.

Your commitment...

  • Provide first line IT support
  • Carryout IT audits and health checks of software, hardware and infrastructure
  • Diagnose and repair IT software, hardware and infrastructure issues via remote software
  • Liaise with 3rd party contractors to diagnose and repair IT software, hardware and infrastructure issues
  • Maintain an asset register of IT software and hardware
  • Monitor backup solution, including testing and restoring where necessary
  • Monitor and manage the protection of all hardware, including but not limited to antivirus and spyware
  • Perform maintenance and upgrades of software and hardware
  • Manage and support email systems
  • Log all IT jobs on CRM system
  • Manage, update and close all IT jobs on CRM system within agreed SLA's
  • Contribute to the IT strategy
  • Contribute to the marketing and social media strategy
  • Manage or participate in projects
  • Prioritise client workload within a multi-client environment
  • Maintain a positive working relationship with colleagues and clients
  • Highly motivated and organised
  • Strong team player
  • Champion our culture
  • Challenge the ‘Status Quo' continuously striving for better results
  • Actively participate in company and client meetings
  • Have previous experience working in an IT Support role

Our commitment...

  • Support your growth and development
  • Progression opportunities
  • Provide a great working environment
  • Competitive salary and benefits

The deal...

  • 35 hours per week over 5 days - Monday to Friday
  • Between £18,000 and £20,000 per annum
  • 20 days annual leave plus bank holidays and increased annual leave for each year of service
  • Free onsite parking
  • As much tea and coffee as you can drink and the occasional donut