Customer Services Manager / Customer Relations Manager
Job Title: Customer Services Manager (Enforcement)
Salary: £38,237 - £41,025
Closing Date: Monday 16th April 2018
Come and join one of the most ambitious and forward thinking councils in the country. They are currently going through an exciting period of change and there's never been a better time to join the public sector.
Recognised as one of the best councils to work for they offer a great range of benefits for employees including competitive salaries, Final Salary Pension Scheme, a flexitime system, healthcare cash plan and discounts at major retailers. They have fantastic transport links, whether travelling by road or rail, so if you're looking for a job in the North West then you won't find anywhere better to work.
This is an exciting opportunity arising from a cross cutting review of enforcement services across the Council which aims to deliver a joined up customer focussed service that is both responsive to customer needs and also aims to manage and respond to demand by adopting a strong intelligence led approach to service delivery and maximising digital opportunities.
As the manager of this service you will deliver on the Council's public protection agenda for licensing, planning enforcement and building control services and manage team leaders specialising in these respective fields.
You will be responsible for working with management teams and members to support a proactive compliance culture; from implementation of policy standards through to investigation and managing enforcement and regulatory contact. You will also support a coaching culture that drives continuous improvement in performance using technology at every opportunity to improve services and service productivity.
You will be a professional leader committed to your own career development and recognise the challenges and opportunities for public services. You must have expertise, experience and a relevant qualification in a planning or licensing enforcement field with a genuine desire to modernise and improve services for the residents of Chorley as well as employers, investors and visitors.
Please click the APPLY button and CHECK YOUR EMAILS for the link to the careers page.
Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Services support, Customer Service Manager, Customer Service Representative, Customer Support, Client Services Manager, Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Aid Manager, Customer Support Manager, Customer Services Officer, Senior Customer Services Advisor will also be considered for this role.