Information Support Officer

Diabetes UK
East London, London, England
£20500 - £22500 per annum
21 Mar 2018
18 Apr 2018
Ray Soobhan
Contract Type

To provide high quality support to the CCC Information Co-ordinator, in provision of information and quality assurance across all CCC services.


What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working
  • Discounts on gym membership and days out
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual Season ticket loan
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and permanent health insurance

Main Responsibilities

  • Maintaining and managing the CCC information database as a core organisational resource and ensuring that appropriate development of its function and use is reviewed.
  • Research, collate and write updates, Q&As, copy for publications and information packs; updating them at regular intervals, liaising with Creative Services, Clinical Advisors and Brand Marketing teams.
  • Assist in cataloguing and maintaining documents in the Diabetes UK knowledge management system.
  • Review relevant internet sites, , press releases/coverage on a regular basis and update CCC staff on any relevant news or new developments.
  • Act as a resource for the CCC teams in accessing appropriate information in response to specific enquiries.
  • Assist CCC Information Co-ordinator in liaising with Campaigns, Policy and press teams, informing them about particular issues raised by enquirers and looking at ways to best provide information to meet these needs.
  • Regularly update own knowledge of diabetes by reading relevant articles, attending seminars and professional conferences.
  • Undertake and contribute to other project work, when appropriate, related to the development of services delivered by the CCC teams to achieve the overall objectives of the team and organisation.
  • To run regular reports of CCC activity and performance to support coordinator with larger statistical reports.
  • To deputise in absence of Information Coordinator.

Ideal Candidate

The best person for this job will be able to:

  • Communicate clearly and effectively complex health information both orally and in writing to a wide range of people
  • Document clear processes and procedures that lead to effective working
  • Effectively interpret clinical and health related information
  • Prioritise workload within a tight schedule
  • Demonstrate understanding of data protection and confidentiality.

The best person for this job will have experience in:

  • Providing health related information and support to members of the public.
  • Maintaining a central resource or information database
  • Working to key deliverables and SLAs
  • Using a CRM system and an understanding of data management principles
  • Working with Microsoft packages including SharePoint

The best person for this job will be:

  • Educated to A level or equivalent
  • Knowledgeable in Diabetes and the various ways in which it can impact those living with or effected by the condition.