Customer Service Advisor
We have a new exciting opportunity at PDS Dental Laboratory (PDS) for a Customer Service Advisor to come and join our fantastic team based in Bradford on a full time, permanent basis and you will receive a competitive salary depending on experience plus benefits including 20 days holiday.
PDS Dental Laboratory (PDS) is an innovative, full service, state of the art dental laboratory, employing 120 staff, supplying services and products to dental practices throughout the UK & Eire. PDS has built a reputation based on providing a high quality personal service and working in partnership with dentists and trusts to understand their business and support growth plans through superior product knowledge, competitive pricing and the capability to supply everything a modern practice requires.
As our Customer Service Advisor you will be the front-line communication channel between PDS customers and technicians. To ensure that customer queries are handled in a timely and professional manner.
Key Responsibilities of our Customer Service Advisor:
- Be the front-line communication channel between PDS customers and technicians.
- Ensure that customer queries are handled in a timely and professional manner.
- Receive calls, emails and Live Chat contacts from PDS customers
- Deal with customer enquiries in a professional manner to timelines set by the Customer Services Manager
- Direct calls to technicians where technical input is required and ensure a timely response to the customer.
- Use the internal software system to ensure that all customer calls are being logged
- Responsible for the management, development and sales performance of targeted account base
- Book courier pick-ups from dental practice customers
- Deal with customer enquiries / queries, maintain records and build customer relationships whilst representing the Company; ensuring a speedy, efficient and quality service to all our customers.
What we’re looking for in our Customer Service Advisor
We are looking for someone with excellent customer service experience that is looking for join a fast past team
Closing date: 20 April 2018
If you would like to join our team as our new Customer Service Advisor then please click ‘apply’ today – don’t miss out, we’d love to hear from you!