Contact Centre Operator - Permanent Part Time

Recruiter
mplcontact – Sutton Coldfield
Location
Sutton Coldfield, West Midlands
Salary
From £7.88 per hour (dependant on age) to £8.33 per hour
Posted
21 Mar 2018
Closes
18 Apr 2018
Ref
14661A
Contract Type
Permanent
Hours
Part Time

We are now looking for local additional staff to join their busy team.

We help our clients with extra Customer Service capacity by taking inbound calls, emails or texts and actioning them in line with our client’s requirements, and we do this on a 24\7 basis.  Full training will be provided, and Career Break Returners welcomed.

There are several positions available on the following shifts

  • 1300hrs – 1900hrs (5 days per week)

OR

WEEKENDS – any of the following

  • Saturday mornings 0730hrs - 1300hrs
  • Alternate Saturdays 1300hrs – 2230hrs
  • Sunday mornings 0730hrs – 1300hrs
  • Sunday afternoons 1300hrs – 1900hrs

WHEN YOU SUBMIT YOUR CV, PLEASE TELL US WHICH SHIFT OR COMBINATION OF SHIFTS YOU WOULD WISH TO WORK.

Contact Centre Operative Main Duties:

  • Answer and action a wide variety of calls for different clients in many diverse fields such as callout work, order taking and logging of confidential details
  • Work with existing teams in a very pleasant environment which operates on a 24/7 basis
  • Build a rapport with our clients’ callers and action the calls as prompted on screen
  • Deal with resulting outbound calls on client’s behalf – we call out to Engineers, Solicitors and other professionals as required
  • Provide excellent customer service for all those using our Bureau Services
  • Contact Centre Operative Preferred Skills, Qualifications and Experience:
  • Great communication skills and telephone manner
  • Previous experience in a busy customer service environment preferred
  • Possess a positive attitude and a desire to help the customer
  • First class computer skills including typing skills
  • Minimum of GCSE grade C in Maths and English (or equivalent)
  • We are looking for friendly, well-spoken and happy people with a sense of humour!

While we would like to contact all our candidates, unfortunately, this is not possible so if you have not heard from us a week after the closing date, your application has not been successful.

We may close this advert early should we get sufficient volume of quality candidates, so please do not delay sending in your application.
We do not accept applications from recruitment agencies.

Closing Date: Monday 18 April 2018   

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