Customer Service Advisor
- Recruiter
- CPM UK
- Location
- Thame
- Salary
- £16,500 per annum
- Posted
- 20 Mar 2018
- Closes
- 17 Apr 2018
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
If you are a true Customer Service Superhero you will want to read the exciting opportunity below!!
We have an exciting opportunity for a Customer Service Advisor to join our brand new team for Premier Foods in our Contact Centre based in Thame. You will join us on a full time, permanent basis and will receive a competitive salary of £16,500 per annum.
We LOVE food at Premier Foods. We love how it brings people together and provides moments of pleasure in a busy world. And so do our consumers. They treasure our food so much that you'll find our brands in an amazing 96% of British households, OXO, Homepride, Sharwoods but to name a few!
To be a part of our Contact Centre Superhero family, we require a confident and professional individual who can represent High Profile Client and be the face of our business. We are looking for previous proven customer service experience; thrive on being our eyes and ears of our consumers; be efficient, accurate, have exceptional communication skills with a focussed and organised approach.
These qualities are all essential to ensure we deliver World Class Execution for our World famous clients!
What you will be doing as our Customer Service Advisor:
Your mission if you choose to accept will be to provide an exceptional customer experience, through effectively responding to Customer enquiries through a variety of communication channels. You will work collaboratively with internal and external customers to resolve their enquiries and complaints in a skilful and professional manner ensuring a timely and qualitative resolution. You will become a product expert for the campaign and will work as part of a team as directed by your Team Leader in order to ensure that all client KPI’s are met.
Do you have Customer Service Advisor Superpowers?
- Proactive, confident and self-motivated
- Excellent customer service skills with the ability to understand the needs of the customer
- A confident telephone manner
- Have an active interest in Social Media
- Previous experience in handling contacts via Social Media – highly desirable
- Good communication and listening skills together with the ability to liaise with other departments
- Able to prioritise and manage work load using own initiative
- Good keyboard skills and computer literacy are necessary together with an eye for detail
- The ability to be a team player is also an essential quality in the role
- Passionate about our brands!
- A ‘Foodie’ is highly desired
As our successful Customer Service Advisor we will reward you with:
£16,500 per annum + highly competitive benefits as you would expect of a hugely successful global company including industry recognised Training, employee referral bonuses and much much more.
Our Customer Service Advisor Working Hours:
- 37.5 hours / 5 days per week
- 9am – 5pm Monday – Sunday on a rota basis
So if you would like to join our team as our new Customer Service Advisor then please click ‘apply’ today – don’t miss out, we’d love to hear from you!