User Platform Analyst

Post Title: User Platform Analyst

School/Department: Department of IT Services 

Line Manager: User Platform Manager

Salary: £32,548 to £36,613 per annum (Career Pathway)

Closing date: 13 April, 2018

Interview date: 26/04/2018

IT User Platform Analyst (Server Analyst)

Better systems and higher standards right across the board: our IT transformation programme is giving students and staff the power to do more. With technology creating more possibilities for all at Bath Spa University, we need an IT User Platform Analyst (Server Analyst) to help us run vital services.

With a stunning campus, friendly culture and roots in the Victorian era, our University is unlike any other. Here, we push students to find their place. To throw themselves in. To explore options and make things happen. And for that, they need the best IT we can offer. To introduce this innovative digital technology, we need people from all backgrounds. And we’re committed to providing an environment where everyone – whoever they are and wherever they’re from – will have the same opportunities to excel. If you have the skills and ambition, we’ll recognise and reward them.

Your role

This is your chance to play a key part in our User Platform team. Here, you will design, deliver and provide third line support for some of the University’s most important technology services. You’ll be instrumental in the adoption of cloud-based services and the introduction of a range of exciting new digital features. Day-to-day, you’ll be planning and delivering these new services, including the technical integration of SaaS and IaaS products. You’ll also tackle the configuration and operation of on-site resources, to ensure that our business needs are met at all times.  

About you

This is a role for a professional with experience of large and complex environments. You’ll need expertise covering at least some of the following:

Essential extensive knowledge:

• Microsoft Windows Server including security hardening
• Active Directory & Group Policy
• DHCP & DNS
• WSUS
• Hardware support
• ITIL working knowledge or foundation qualification.

Desirable:

• VMware ESX
• Nutanix hyperconvergence
• Red Hat Linux
• Sophos encryption
• McAfee ePO
• Google G Suite
• Solarwinds Orion monitoring tool
• Call management suite software such as TOPdesk
• Software asset management tools such as Snow
• Shibboleth SSO
• SAN’s
• Centrally managed Certificate Authority Services
• Central Log Server solutions
• Secure FTP solutions
• Password Vaulting
• Mac and Mobile Device Management
• Cloud technologies such as Azure/Amazon Web Services.

The role is part of the University’s Career Pathway scheme, which encourages career progression through technical knowledge and experience. A Career Pathway is set over three years and includes training. By working successfully in your role, you’ll work your way up the grading structure. There are pay progression opportunities within the grade, subject to grade placement.

We offer excellent facilities and benefits to our staff.  These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies

We value a diverse workforce and welcome applications from all sections of the community