Services Account Manager

Services Account Manager

Reading

Brook Street is currently working on behalf of our Global IT Client to recruit a Services Account Manager This is a contract role until June 2018 initially (but 18 months max) based in Reading.

Role Purpose

The Services Account Manager (SAM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.

Job description:

SAM's work with Partners to maximize the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The SAMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The SAM will, together with the partner, create a targeted Service Delivery Plan aiming at optimizing the partners Cloud Business.

The role and service delivered is mainly remote, but candidates should expect some traveling days per year.

We are looking for:

Candidates with a solid business background with relationship management, and customer, or partner, facing experience.

Essential Skills / Experience include:

• Experience and passion for Partner/ Customer Management
• An understanding of Cloud based solutions
• Ability to influence, and interact with all organizational levels and stakeholders
• Excellent at prioritization, time management, excellent follow-through skills
• Strong team player- and networking skills
• Highly motivated, organized and capable of handling several projects simultaneously
• Self-Starter with a positive "yes can do" attitude
• Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
• Strong communication skills written & verbal, excellent presentation skills
• Fluent in English

Desirable Skills include:

• Knowledge of Microsoft's product portfolio, and processes
• Additional language skills, Turkish would be an advantage
• Project, or Product experience
• Worked as an Account Manager

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: up to £62,500 per annum

Location: Reading

Application Deadline: 12noon Wednesday 21st March