Team Leader
- Recruiter
- Brook Street
- Location
- Kingston Upon Hull, East Riding of Yorkshire, England
- Salary
- Up to £25000 per annum
- Posted
- 16 Mar 2018
- Closes
- 13 Apr 2018
- Ref
- HUL/9545
- Contact
- Jennifer Palmer
- Contract Type
- Permanent
- Hours
- Full Time
We are seeking an experienced Customer Service Team Leader; you will be working for a well known established company.
KEY RESPONSIBILITIES;
- Ensure all workload is equally distributed within your team
- Monitor productivity and workload
- manage effectively
- Manage all holiday and absences in your team
- Act upon issues or concerning performance, time keeping
- Update Ops Manager of any concerns
- Update your team of any changes in procedures
- Hold regular team meetings
- Return to work with all Team Members following absences
- Complete all 12 weeks reviews for all new team members
- One to one reviews
- Personal Development plans in place
- Liaise with higher management for any coach training ideas
- Be involved with all resolution
- Follow all discipline/grievance/performance policies
- respond to any complaints - following in line with all internal complaints procedures
Personal Qualities;
- Ability to meet tight deadlines and targets & work under pressure
- Good team player
- Good communication and customer service skills
- Good organisational skills
- Good data input skills
- Experience of working in a high volume environment
You will be working in a brand new office, offering an amazing working environment. If this is an interest to you then please apply now or forward your CV or .
Thank you