1st Line IT Support Engineer

This Managed IT Specialist is on the lookout for an intelligent,technically-aware and customer-savvy 1st Line Support Engineer to jointhe team at their office in Northampton! Purpose of job: To work within a dynamic team supporting a state of theart technical infrastructure used for the delivery of managed solutionsto their client base. You will be the face of the company, answering andresolving customer queries to a high standard. Responsibilities: - Working as part of a large team to meet targets and maintain servicelevel agreements. - Providing support and assistance to the 2nd and 3rd Line Teams. - To liaise with and maintain a good working relationship with thirdparty vendors to ensure the needs of the customer are met. - Performing efficiently and effectively a range of administrationtasks for the company. These include user creations and deletions withintheir user base, managing inbound emails to the Support mailbox andassigning calls to colleagues. - Actively managing and maintaining a list of assigned calls includingregularly updating calls, investigative work and keeping customers up to date. Requirements: - Ability to deal with customer queries effectively and maintain a highlevel of customer service. - Excellent telephone & email manner, ability to communicateclearly and be understanding of customer queries. - A professional attitude that manifests itself in the keen desire torapidly learn and absorb new information, as well as provide excellentservice delivery to customers and colleagues alike. - Ideal experience includes experience with Windows Server 2003/08/12admin & config, Active Directory admin, remote support of users in avirtual environment, Exchange 2010 admin, Supporting knowledge of MSOffice products, remote printer troubleshooting. How do I apply?: Please send an up-to-date copy of your latest CV. - provided by Dice ACTIVE DIRECTORY, SERVICE DELIVERY, WINDOWS, WINDOWS SERVER, WINDOWS SERVER 2003