Customer Service Advisor

We are looking for a Customer Service Advisor to join our team based in Thame. The role is a full time, permanent position offering a competitive salary of £16,500 per annum plus benefits.

As our Customer Service Advisor your role will be to provide exceptional customer experience, in support of the licensed publican trade and their direct suppliers; in all aspects of any of our client’s brand related query or request. 

In return we will reward you with;

- A salary of up to £16,500 per annum

- 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)

- A 37.5 hour working week – Monday – Friday between 8am – 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week)

- Optional company incentives (Flex2Fit – After qualifying period)

About the Customer Service Advisor role

Primarily the role is focussed on ensuring licensees equipment is ready and able to pour. Using your technical expertise, you will assist your customer through first line diagnostics, using the necessary skills to question the customer in a polite and professional manner and where appropriate you will solve their queries during the first contact. More complex matters will be managed by scheduling a colleague to follow up the query within a set time.

You will update and maintain the In-house database with the relevant information about the call and check that other key data fields are correct and conduct other administrative tasks as directed by your line manager.

As a Customer Service Advisor you will be required to build strong relationships with regional field colleagues and proactively develop an understanding of regional strategy and activities.

What we’re looking for in our Customer Service Advisor

- Experience in a customer service/sales environment

- Experience of working in the licensed publican trade desirable but not essential

- Ability to prioritise workload within a fast moving environment

- Highly articulate with excellent interpersonal skills with internal and external customers alike

- Demonstrable business acumen

- Ability to find innovative, logical solutions to challenges as they arise

- Attention to detail in order to maintain accurate records and information updating database constantly

- GCSE English & Maths

- A levels (or equivalent, although applicants without this will be considered)

- Proven team player

CPM believe that our people are our business and give their employees the training and opportunities to fulfil their individual potential. If you want a rewarding job working for a company that truly celebrates you and what you can bring to our company, please contact us TODAY and let us tell you more about how you can join our CPM family!

So if you would like to join our team as our new Customer Service Advisor then please click ‘apply’– don’t miss out, we’d love to hear from you!