Card Services Advisor
- Recruiter
- Net-Recruit.co.uk Ltd
- Location
- Birkenhead
- Salary
- £18,000 + Benefits
- Posted
- 15 Mar 2018
- Closes
- 12 Apr 2018
- Ref
- BW/N203/CSA-1204
- Sectors
- Banking & Financial Services, Customer Service & Call Centre, Call Centre - Inbound, Customer Service Advisor, Helpdesk
- Contract Type
- Permanent
- Hours
- Full Time
The Company:
Our client is one of the UK’s leading multi-retailer voucher and prepaid gift card business, focused on the corporate gift and Christmas savings markets.
Due to their continued success, they now have a fantastic opportunity for a number of Card Services Advisors to join the organisation.
The Card Services Advisor Role:
Following an initial 2-3 Week intensive training programme, the Card Services Advisor will be responsible for delivering high standards of customer care where daily tasks will involve the following:
- Dealing with cardholders using various communication methods such as; telephone, email and web chat
- Day to day card management
- Respond to cardholder inquiries resolving issues at first point of contact
- Make suggestions and notify the correct departments of any concerns that could impact cardholders
- Problem solving and complaint resolution
- Self-development and learning
Skills & Experience Required:
- Strong communicator
- Ability to demonstrate and use initiative
- A high standard of literacy, accuracy and attention to detail
- Computer literacy and proficient keyboard skills
- Adaptability in approach and attitude, with the ability to work calmly and constructively under pressure
- Ability and commitment to providing a first-class service, building strong, trusted relationships with cardholders
- An understanding of the importance of meeting and exceeding cardholder expectations.
- Confidence and ability to talk to cardholders in detail about our products, services and communication channels
- Basic understanding of KYC, CDD, AML processes
- To be able to work within a regulated environment, adhering at all time to compliance requirements, ensuring cardholders are treated fairly
The role of a Card Services Advisor is extremely demanding and provides a good opportunity to join a committed, focused and hardworking team. Previous experience in the financial services industry would be advantageous, however not essential, as full training will be provided to the right candidates.
In return, the Card Services Advisor can expect;
- Competitive Salary (£18,000)
- Pension & Healthcare Cash Plan
- Discounts
- Free parking
- Excellent working environment, with fantastic career opportunities
What’s Next?
If you are interested in this Card Services Advisor position, simply submit your CV via the button shown, and we’ll be in touch.
Keywords: Card Services, Customer Service, Graduate, Office, Call Centre, Admin, Financial Services, Banking, Insurance, Bidston, Birkenhead, Wirral, Merseyside
This vacancy is being advertised by Net-Recruit.