LOAN OPERATIONS SPECIALIST
Can you create fans across the Bank while constantly providing incredible levels of service as you go? Then look no further!
The Loan Operations Specialist supports in all aspects of money movements on retail lending products, such as overdrafts and credit cards. This role sits within our Lending Operations team who are based in a suite of offices above our iconic Metro bank store on the Kings road, Chelsea.
So what will you be doing?
- Providing answers to queries which arise relating to loans and marking limits
- Investigating reconciliation queries on lending accounts and fee receipts
- Making sure any issues are managed and resolved quickly and efficiently
- Leading on transaction investigations on loan accounts within our banking systems
You need to be this kind of person...
- Passionate about providing unparalleled levels of service and convenience for customers
- Prepared to stick at something - we get nervous if someone has jumped from job to job
- Able to work and learn quickly in a fast paced, fun and dynamic environment
We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
- You need to have a basic understanding of banking back office processes
- A general understanding of lending products would be useful for this role, you will probably have worked in a customer facing role in a bank or building society
- The ability to build great business relationships in a very fast paced, changing environment
- You will be great at taking initiative to find areas that need improvement and attending to every detail along the way