Head of Business Technology

14 Mar 2018
22 Mar 2018
Contract Type
Full Time

This is an opportunity to join one of the UK's highest potential and most entrepreneurial Ofsted grade 1 rated education and training companies at a turning point in the industry. The Apprenticeship Levy came into effect in April 2017, driving a dramatic shift in the world of apprentices and doubling the Apprenticeship market.

The Product Owner for business technology at Arch Apprentices reports directly to the Arch's Chief Operating Officer with a dotted line report to the Chief Technology Officer within AVADO Learning.

The Product Owner has a strategic view of Arch's delivery programmes for our apprentices and customers. A key focus of this role is to ensure that Arch's team have the best tools to provide our apprentices and clients with a seamless and efficient service. This requires a deep knowledge of our processes and a passion for using technology and people to improve them.

Skills Technology, Communication, CRM, Business Analysis, Software, Start-up, Business Process, Learning Management Systems, customer needs, Product Owner, Technical Architecture, mapping processes, value stream maps, head of business technology


  • Develop a keen understanding of our customer needs and the technical architecture of our platforms and services
  • Manage and prioritise a backlog of tasks and projects, liaising with the AVADO technical team and suppliers
  • Identify and track key performance indicators to ensure that our service meets our customers' requirements
  • Keep process documentation up to date
  • Identify bottlenecks and manual processes suitable for automation
  • Own and guide the improvement of processes and technical solutions in conjunction with teams across the Arch and AVADO organisations
  • Take part in AVADO's roadmap prioritisation sessions, representing Arch's requirements
  • Report to the Arch executive team and board on progress against objectives
  • Work with product owners across AVADO to ensure that we take a unified approach across our products
  • Assist with customer tenders and bid response where necessary

About you
  • You will likely have a background in business analysis or product ownership
  • You have a good understanding of technology, especially software and systems such as CRMs, Learning Management Systems or workflow tools. However, you may not have followed a typical path in IT.
  • You're not afraid to get your hands dirty - you'll be creating documentation, mapping processes, and sometimes even implementing your own solutions with the Arch team and AVADO technologists.
  • Ability to write epics and stories which define the value proposition, rather than how to implement a specific solution
  • A pragmatic approach to prioritisation, identifying and implementing quick wins where appropriate
  • Experience in creating business process or value stream maps