Brook Street

Claims Handler

Brook Street
York, North Yorkshire, England
£8.08 - £9.31 per annum
14 Mar 2018
11 Apr 2018
Jane Crowland
Contract Type
Full Time

We are currently looking for a Claims Handler to work on a long term temporary basis, just on the outskirts of York City Centre. The client is looking for candidates with execeptional Customer Service skills, strong administration background and someone who will be able to fit within their team.

Your duties will include;

Job Specification:
"The provision of a quality customer service
"Handle all types of equine claims
"Liaise with adjusters, vets and consultant vets
"Handling incoming written and telephone enquiries from policyholders and the agency network
"Provide information to underwriters for renewal information
"Keep agents informed about their clients` claims
"Answering phone calls to policy holders and vets
"Processing invoices
"Communicating between internal and external customers about the status of a claim
"Triaging and routing the incoming post to the correct team.

Person Specification:
"A demonstrable knowledge of the importance of good customer care. "An understanding of what is required of someone with good customer service skills (i. the difference between being empathetic and sympathetic).
"Proven written and verbal communication skills
"Shows the necessary skills to work in a team environment.
"An efficient and organised individual.
"Can effectively meet challenging deadlines and department quality and service standards.
"Sound judgement with the ability to analyse, evaluate and make logical decisions.

5 GCSE`s C or above including English and Maths

Working Monday to Friday 9am-5pm with £8 being the starting pay however this will increase to £9 after 12 weeks due to parity pay.