Customer Service

8.50 - 9.52 GBP Hourly
14 Mar 2018
11 Apr 2018
Contract Type
Full Time
Do you enjoy helping with claims and customer queries? Is first class customer service your top priority? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK's leading banking institutions is looking for a Call Handler in the Fountain-bridge area of Edinburgh.

Key Responsibilities

* This role will be working within the phone banking department where you will be responsible for the each customer query that comes through to your desk
* You will be making key decisions on problems and queries, handling a number of calls each day
* Ensuring a high level of customer service and empathy when interacting with customers who are in need of a home insurance claim
* There are a variety of systems and tools to assist you when processing each query and full training will provided
* You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims
* Shift patterns will range between the working hours of 7:30AM to 18:00PM

This role is initially contracted on a rolling basis with potential extensions coming up at the end of March.

To be suitable for this role you must meet the following requirements:

* Live a commutable distance from Fountain-bridge, Edinburgh
* Have a great attention to detail and good organisational skills
* Possess a positive approach to customer service

Randstad Business Support is acting as an Employment Business in relation to this vacancy