Contact Centre Team Leader - Service
Reporting to the Duty Manager, the Contact Centre Team Leader - Service will lead, coach and motivate their team to deliver a professional, VIP customer service at all times.
You will be responsible for the management of a team of between 10 - 15 advisors, including recruitment selection, performance reviews, on-going coaching and development and carrying out any formal HR procedures as required.
In addition, you will be responsible for the provision of accurate reporting to the Pre Travel Services Manager on your teams performance, productivity and individual KPI's, along with dealing with escalated customer queries to ensure high standards of service for our Jet2.com and Jet2holidays customers.
The successful candidate will have demonstrable skills to motivate, develop and inspire their advisors to achieve great results. You will also be passionate about delivering a consistent VIP service to our customers and must have experience in a Contact Centre environment and have knowledge of Contact Centre systems. Strong communication and influencing skills are key, along with a flexible approach to your working hours as you will work varying shift patterns including weekends and bank holidays.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!