Product Manager, Qualifications- History
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Product Manager (History)
- To maintain a deep understanding of customer needs and market dynamics (both UK and international) in History to create compelling propositions and inform market-winning product development
- To maintain a deep understanding of teaching, learning and assessment in History, through close and continuous liaison with a range of subject stakeholders
- To provide a best-in-class customer experience through the events, free surround and additional services that we provide throughout the lifecycle, continually improving that experience in Humanities and through leading smaller cross-departmental workstreams
- Contribute to the overall strategy for growth of our academic qualifications portfolio in the UK and internationally.
1. Developing strategy and propositions, managing budgets, forecasting revenues
- Manage qualifications through their lifecycle, working in conjunction with the Head of Humanities and the Senior Portfolio Manager to make well-timed decisions about withdrawal, extension, redevelopment, new market entry and strategies for mid-cycle growth
- Develop winning propositions (at launch and mid-cycle), with clear USPs
- Generate compelling business cases for qualifications at different stages of the product life cycle
- Track, analyse and respond to competitor activity
- Manage budgets for given qualifications
- Compile one- and three-year forecasts for given qualifications as part of our annual planning cycle.
2. Developing and maintaining subject and market insight
- Maintain an in-depth evidence base of learner needs in History through a continuous programme of research with teachers, stakeholders and learners themselves
- Maintain an in-depth evidence base of teacher/centre needs and behaviours, including teacher needs and behaviours at a subject level in international markets
- Develop and maintain relationships with subject stakeholders throughout the life of a qualification, to build an evidence base for qualification developments and annual reviews through the lifecycle
- Develop and maintain insight into best practice at subject level.
3. Briefing, developing and launching new qualifications
- Create models and co-create design plans for qualifications that draw from a strong, research-driven evidence base, and deliver the strategy and proposition agreed (for both UK and international markets where appropriate)
- Contribute to qualification developments through the writing, submission and resubmission process to ensure they are fully in line with stakeholder requirements and our strategy
- Work with sales and marketing colleagues to devise and implement an effective data-driven campaign strategy and customer journey
- Plan, commission and deliver customer-facing events and networks; recruit, train and deploy specialist trainers.
4. Supporting teachers and learners through the lifecycle
- Implement improved monitoring of customer experience at regular points through the lifecycle
- Work with colleagues from PQS to instigate a step-change in the customer experience of our general qualifications, to deliver consistently high satisfaction and retention levels, and to systematically attract new business
- Anticipate and meet customer needs better than our competitors, commissioning high-quality free surround and support services at launch and throughout the lifecycle as part of a coherent, integrated proposition across free and paid-for (to support both UK and international customers).
- Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson Schools strategy both in the UK and internationally
- Champion a 'Customer First' culture within the business, ensuring that all decisions are made with reference to the needs of our customers and learners.
- Lead on cross-departmental projects to deliver better service to our customers and learners and drive growth.
Who we are looking for:
Previous experience in the Education sector is required. We're looking for teachers who are ready to move away from the chalkface, or education professionals who may have worked in qualifications or educational publishing. You'll need to have an understanding of History qualifications and customers, excellent organisational and influencing skills, strong market insight and the ability to think strategically.