Support Adviser - Customer Services

Brook Street are currently recruiting for a Support Advisor Role - Customer Service role. This is a ongoing temporary role based in Reading Town Centre.

Pay: £8 per hour plus annual leave and pension (opportunities for overtime after qualifying period)

Role

Key tasks/principal accountabilities.

• Deal with day to day tasks, problems, processes and activities
• Contribute to the delivery of team targets and objectives through daily work
• Respond to requests for information
• Adhere to customer service standards
• Build constructive relationships within the team

Specialist skills and knowledge

N/A

Behaviours

Delivering Environmental Outcomes - To focus on environmental outcomes as the driver for everything we do.

• Act in the interest of the natural environment.
• Help colleagues and partners achieve their goals.

Serving Our Customers - to provide the best customer service.

• Put our customers at the heart of everything we do
• Actively seek customer feedback, listen and agree action
• Take ownership of customer problems regardless of the cause.
• Put customer complaints and problems as the key priority to resolve

Building capability - to build the capability of the whole organisation

• Take personal development seriously, and use feedback constructively
• Embrace and value difference
• Personally act to maximise sustainable ways of working.
• Put organisation ahead of personal interests.

Additional information:

The role involves processing activities relating to a range of schemes we operate and will include;

• Using dedicated software systems to process scheme applications and associated work,
• Carrying out checks on scheme payments,
• Processing amendment requests,
• Regular contact with agreement holders and land agents, by telephone, e-mail and letter,
• Providing information and guidance to agreement holders and land agents.
• Appropriate training will be given.

To undertake the role you will need;

• Good organisational skills and the ability to manage specific areas of work.
• Ability to assimilate new information quickly.
• Ability to gain rapidly an understanding of computerised processing systems.
• Ability to work to tight deadlines and switch priority at short notice while maintaining accuracy.
• Good telephone skills.

• Ability to work well with other team members to help achieve targets
• Be able to navigate a Map

Appropriate training will be given.

A DS check is required for this role at a cost of £25 which will be refunded once you have started the role.