Payment Processing Facilitator
- Recruiter
- Blue Octopus
- Location
- Peterborough, Cambridgeshire
- Salary
- circa £19,000 per annum
- Posted
- 13 Mar 2018
- Closes
- 09 Apr 2018
- Ref
- BLUP61390
- Contract Type
- Contract
- Hours
- Full Time
Looking after the water, waste water, gas and electricity needs of over 300,000 businesses across Scotland, England and Wales, our client is an exciting new venture and is poised to become a major new force in the B2B utilities market.
They are looking for an exceptional Payment Processing Facilitator to join them on a 6 month fixed term contract.
As Payment Processing Facilitator, you will provide a customer focused and world-class service to both their external and internal customers.
The purpose of this role is to:
- Keep payments moving efficiently through the business
- Update customers’ accounts
- Allocate payments effectively
- Clear suspense payments
- Communicate between customers and key teams to ensure cash flow is kept at a maximum, therefore minimising the work requirements across the business including debt recovery and finance
- Provide support on the payments helpdesk; handling payment receipts, dealing with rejected payments, locating missing payments and liaising with the card payment provider to resolve issues
- Provide reports and activity updates around outstanding payments unallocated, issues with banking institutions or payment methods, and overall success of payment processing and allocation
- Actively support and deputise as required for the Payments Team Leader
You will:
- Be educated to GCSE level or equivalent
- Have experience in a business to business customer service environment
- Have the ability to think from a customer viewpoint
- Be confident using Microsoft Excel and Word
- Be a committed team player
- Have strong organisational and prioritising skills
Experience of the utilities market, particularly knowledge of the water retail market would be an advantage.
Closing Date: 10th April 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email