IT Technical Support Agent - 1st Line

Niche Talent
20000.00 - 22000.00 GBP Annual + Excellent benefits
13 Mar 2018
20 Mar 2018
Contract Type
Full Time

The position is responsible for taking calls on the Service Desk and resolving technical or IT training issues where possible. The role will need a strong technical background and experience working with our core technologies such as Microsoft Office, Thin-Clients, Active Directory, Windows platforms, basic networking, IP Addressing etc. is a must.

You must demonstrate:

  • Knowledge of laptop and desktop hardware, including Dell and HP desktops and laptops, mobile devices, Thin Client terminals and varied printing devices.
  • Basic technical knowledge of internal computer components, including RAM, hard drives, motherboards, NIC cards etc.
  • Working technical knowledge of current protocols, operating systems, and standard
  • Strong documentation skills
  • Application support experience with Citrix, Windows
  • Equipment support experience with Wyse terminals, mobile devices and telecoms equipment.
  • Experience of working in a service desk environment
  • College diploma or university degree in the field of computer science and/or 1-2 years equivalent work experience.
  • Certifications in Computer related studies, MCP, A+, N+.

Niche Talent is a trading style of Rullion Ltd.