Senior Account Manager

Recruiter
Paragon Customer Communications
Location
Essex
Salary
Competitive
Posted
13 Mar 2018
Closes
21 Mar 2018
Contract Type
Permanent
Hours
Full Time

Job Description

Job Title: Senior Account Manager

Department Client Services

Reporting to: Client Services Manager

Direct reports: None

Location: Dagenham

Review Date: v2 May 2016

The Role

The purpose is to provide excellent client service and to develop, grow and take ownership of key accounts, alongside three day billing and expertise in Navision. You will work closely with your team to develop successful client relationships and deliver on agreed objectives.

Key Responsibilities

  1. To respond timely and professionally to all client enquiries.
  2. To work in close partnership with all external (sales) and internal departments.
  3. To both perform the role and maintain documentation in accordance with CS procedures.
  4. To support internal teams to ensure the quality of all work that is delivered to the client is of the highest standard.
  5. To invoice promptly and accurately - checking the commercials to ensure profitability.
  6. To ensure forecasts, WIP and accruals are completed on time and are accurate.
  7. To assist junior colleagues, sharing your knowledge and expertise.
  8. To keep yourself informed of the latest industry and company developments to help with personal and professional development.
  9. To raise any concerns immediately with your Line Manager.
  10. To undertake and comply with all training as requested.
  11. To perform any other duties that may be required.

Technical Qualities

  • Significant industry experience.
  • Good client facing skills.
  • Ability to process and interpret complex information.
  • Good communication skills at all levels.
  • Numerate and literate - GCSE pass grade preferred.
  • Proficient in Word, Excel and Outlook.

Competencies

3 = Essential 2 = Desirable 1 = Not applicable

Team Working

3

Team Leadership

2

Communication

3

Planning & Organising

3

Analytical

2

Flexibility

3

Managing Self

3

Developing Others

2

Results Focused

3