Retail Sales Manager

About The Royal British Legion The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We've been here since 1921 and we'll be here as long as they need us. Our Values and Behaviours Does the following describe you? - A desire to provide a great customer service and support - Enjoy and thrive in working in teams and with others - Passionate about supporting the Armed Forces community and honouring their contribution - Come to work each day to be the best you can and to learn and develop - An encourager, eager to share your knowledge and experience to help others If so then we would like to hear from you???. The Role To work with the Operations and Logistics Manager to develop all Retail Sales activities where Legion merchandise is sold via a direct or indirect sales channel on behalf of the Royal British Legion via a RBL employee, Member or General Public Volunteer. To ensure that effective methods are put into place so that these activities achieve the core objectives. This will include communicating key information to internal Legion Teams as well as external and to strengthen these relationships to ensure successful completion of core objectives. To co-ordinate on all external Retail Sales activities, implementing the promotional, social and business aspects of each event overseeing all details to ensure each event achieve its primary objectives. The successful candidate will have significant experience within a multi-channel sales environment and have experience with managing and developing staff. They will be able to write and implement operational procedures and are able to produce analytical reports. The candidate will be customer focused and have strong planning, organising and communication skills. The role is based at the Royal British Legion Poppy Village in Aylesford, Kent and will be required to work once a week within the Legion's Head Office at Haig House in London. The role involves working at Retail events, including those on occasion at weekends. This role is fixed-term until the 31st of December 2018. How to Apply Please apply online at the Royal British Legion's website. Closing date for this role is the 21st of March 2018.