Brook Street


Brook Street
Telford, Shropshire, England
£20000 - £22000 per annum + + Holiday and benefits
13 Mar 2018
10 Apr 2018
Rachel Lowe
Contract Type
Full Time

SERVICE ADVISOR - £20,000 - £22,000 - 4 on 4 off shift basis - TELFORD

Great opportunity to join this successful business as a Service Advisor.

If you have worked for a dealership in a similar role then I am keen to speak with you regarding this position.

This person will be tenacious with excellent Customer Service skills and strong Time management.

Overall Responsibility

  • To understand work instructions from the Service Centre Manager prior to customer arrival, then "meet and greet" and check in all service centre customers upon arrival at the dealership.
  • Quality the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Controller
  • Support SC manager with progressing jobs through the SC and communicating between the customers and Workshop Control.
  • To communicate and receive approval for any additional work required on vehicles being worked on.
  • To manage the logistics and parking of all vehicles on site including sales.
  • To upsell any work and/or accessories.
  • Continually update TMS
  • Liaise with Parts Department on orders and inform customers of availability for fitting.
  • Obtain history of vehicle and put on TMS.

Primary Tasks

To Manage the Customer Service Experience

  • To progress all SC related work from both Sales Department and retail customers.
  • Dealing with retail service related enquiries:

    • Answer any questions relating to service prices and estimated booking in times. Once confirmed communicating to SC Manager.
    • Make sure customer requirements and expectations are understood and recorded accurately upon delivery.

    • Any additional work not agreed is communicated effectively and a plan of action agreed with the customer and SC Manager.
    • Communicate effectively and regularly with SC Manager to understand any changes in estimated time completion times and then communicate this either with Sales Department or retail customer.

  • Own the customer contact process from receipt of vehicle through to collection, delegating to SC Manager where there is a level of technical detail or negotiating skill requiring their input.
  • To support the SC Manager with dealing with customer complaints or issues following the delivery of vehicles and / or the completion of service works, utilising the knowledge of the Workshop Controller or SC Manager. This includes both written and verbal communication from customers.
  • Carry out regular meetings with SC Manager, Workshop Controller and Technical staff.

  • Increasing Profit Potential of Service Centre

  • Communicate with service customers for additional work required including estimated costing and seeking approval.
  • Meet with the customer when they collect their newly purchased vehicle and introduce the Service Centre and accessories available.
  • Upsell wherever possible, including additional service work and accessories.

  • This person will also provide Reception cover, attend Exhibitions and Open days when required.


    Contact: Steph David 01952 201112


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