IT Support Engineer

Excellent opportunity to join our support helpdesk team and work in a varied and busy professional environment.

Established over 22 years with an enviable reputation for exceeding customer expectations, and low staff turnover, we require another engineer to join our Support & Services team.

Recognised as the longest established MSP in the area we offer a wealth of IT services such as - PC Support, Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. We also have an in-house workshop / shop with an excellent local reputation and many thousands of satisfied customers.

The Role -
Working alongside the team of currently, 9 support staff. Taking support tickets from customers, communicating with the users, listening and resolving their issues by remote access via our RMM and ticketing system. Work on special projects, investigating new technology and services. Collaborating with other team members and individually.

Required Skills:
- Strong communication skills / Excellent telephone manner
- Knowledge of Windows OS, Active Directory and Office packages.
- Technical background / Diagnostic experience in a windows / networking environment
- Ability to think on your feet and solve any complex issues with empathy
- Keen to learn
- Desire to gain further industry recognised qualifications (With assistance from us)

Preferred Additional Qualifications and skills (not Required):
- CompTIA A+
- MS Certification
- CCNA - or similar
- Customer service / Helpdesk experience

Salary -
£18 to £25k depending on skillset and experience.