Customer Service Advisor / Customer Service Executive

Location
Brentwood, Essex, England
Salary
£17000 - £20000 per annum
Posted
13 Mar 2018
Closes
10 Apr 2018
Ref
WINWM-02
Contact
Bluetown Online
Contract Type
Permanent
Hours
Full Time

Job Title: Customer Service Advisor

Salary: £17,000 - £20,000 per annum depending on experience

Location: Brentwood, Essex

Job Type: Full Time, Permanent

Job Role:

The Company is a Market leader in the asbestos disposal industry and provider of total waste management services for construction and related industries. They are currently recruiting for a Customer Service Advisor to work from at their head office based in Brentwood, Essex.

The Customer Service Advisor role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.

To ensure a business wide best practice, and knowledge sharing culture is actively embraced.

Key Responsibilities:

Individual Contribution

  • Dealing with telephone and email enquiries
  • Liaise with relevant individuals re new enquiries/orders to be fulfilled
  • Driver assistance
  • Help promote the company and inform customers about services that could suit them
  • Receiving and confirming orders with clients
  • Data entry/order processing into Weighsoft database (new software soon to be introduced)
  • Provide cover for when Sales Coordinators are absent as and when required
  • Provide cover for when the Hazibag Customer Service Advisor as and when required
  • Provide assistance to the Transport Department as and when required

Additional Responsibilities

  • Undertake any reasonable duties as required to meet the needs of the business

Skills and Experience required:

  • Good verbal and written communication skills
  • PC literate with a working knowledge of Word and PowerPoint and Excel
  • Ability and willingness to use their own initiative
  • Confident and professional
  • Good time management
  • Excellent attention to detail
  • Reliable & Trustworthy A 'can do' attitude
  • The ability to multitask in a fast-paced environment

NO AGENCIES

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service Advisor, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Advisor, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent, Customer Services Administrator may also be considered for this role.