Tenancy Sustainment Officer

Tenancy Sustainment Officer
Oxford​
Salary £25,086 - £27,594 + £750 car allowance
Permanent, 37 hours per week

Passionate about great places to live. GreenSquare Group develops a range of new homes – for rent, shared ownership, and sale – and provides housing management, care and support, and commercial property services.

We are currently seeking a Tenancy Sustainment Officer to work collaboratively with colleagues across operational teams to ensure that new and existing customers are able to maintain their tenancies.

You will manage your own caseload of complex cases whilst giving advice and training to operational teams. You will build relationships with and knowledge of specialist and support agencies available and be responsible for referrals and signposting vulnerable customers to external support providers where appropriate.

You will carry out pre-tenancy assessments on local authority nominations in conjunction with colleagues from the neighbourhood team. This will be for vulnerable applicants, exploring their support needs and communicating important messages, reducing the likelihood of tenancy failure

Tenancy Sustainment Officers are individually based within a specific Neighbourhood team although most duties take place within this team’s geographic area. You will be part of a group wide team and will work in other areas from time to time. This includes providing cover for absence, support with workload, special projects, delivering training, attendance at team meetings and to share best practice.

The successful candidate will have a relevant professional qualification, such as housing, social work, NVQ level 3/4 or equivalent, or be qualified by experience. Demonstrable experience of working with vulnerable people including those with mental health problems and the ability to liaise and work with a wide range of agencies is required. A working knowledge of welfare benefits, relevant legislation and how to access sources of funding and services for people who are struggling financially would also be needed.

Further to this excellent organisational, administrative, time management and negotiating skills and the willingness to work flexibly in a rapidly growing and changing organisation are essential.

Closing date: 26 March 2018 5:00pm
Interview date: 5 April 2018