Customer Retention Executive
Here at the Guardian, we believe the open exchange of information, ideas and opinions has the power to change the world for the better. Our independent journalism holds power to account across the globe and brings information that's suppressed into the public domain.
We are at a fascinating juncture in our history. Our audience has never been larger; our journalism never more successful; our brand never stronger.
Yet the economics of the news business are incredibly volatile with large digital platforms eroding the ad market for quality publishing.
As we re-orientate to focus on reader revenues in this period of unprecedented change, the relationships we build with key partners will be core to our success.
That is where you come in.
We are recruiting a Customer Retention Executive to minimise print and digital subscriber churn across Guardian products.
In this role you will look at the customer journey, evaluating customer experience and help to drive continuous improvement.
You will deliver a full suite of statistical and analytical reports that allow us to understand the variables that contribute to churn reduction.
To be considered for this role, we're looking for you to be data focused and have advanced knowledge of statistical packages such as Excel.
You will have solid analytical skills, attention to detail and you must be comfortable presenting your analysis in a clear and compelling way to key stakeholders in the business.
And, of course, you'll have a genuine desire to contribute to the Guardian's future success, and share in our goals and values.
Does this all sound like you? Then we'd love to hear from you!
To apply, please upload your latest CV and a cover letter which outlines why you'd like to take on this role, and why you're a great match for what we're looking for.