The Team Our award winning Learning and Development (L&D) Department designs and delivers business skills and personal development programmes to partners, associates, business services and secretaries globally. The aim of the department is to help the firm meet its strategic and operational objectives by ensuring that our people have the knowledge and skills they need to excel. Thus the training we design is based on acknowledged best practice and the latest thinking in leadership, management, business development and personal effectiveness. Our training is organisationally specific incorporating the firm's values, culture, practices and procedures. The department also provides tailored business skills and personal development programmes for the firm/s clients globally. The Role The position is based in London and will report to the L&D Coordination Team Leader. The post holder will work closely with colleagues in the London office, those in our Global Service Centre (GSC) in Manila and ???the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to: Undertaking all of the administration: booking and set-up of training rooms in advance of sessions ensuring that courseware and equipment are in place and technology is working and ready for trainer use Ensuring that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes Arranging internal and external speakers for Academies, Masterclasses and the other courses run by the department Coordinating end to end organisation of all internal and external training for clients Maintain accurate paper and electronic records e.g. logging client training in Interaction and the Learning Management System (LMS) and running reports as required Prepare course evaluation for completion by delegates, review the completed forms, produce and discuss reports and the implications for course quality with the L&D manager concerned, escalating any issues as appropriate Organising and leading post-course review meetings to discuss feedback with relevant L&D Manager and make improvements as necessary Liaise with Client Knowledge team to discuss content and production of the L&D client brochure As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective "Meet and greet" external trainers, speakers and delegates and settle them into training venues Appropriately dealing with course cancellations, ensuring relevant parties are informed in a timely and professional manner Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment Review participation in compulsory e-learning courses and proactively keep Compliance informed of progress and/or any issues Learning Management Systems (LMS) required support Managing the LMS process for L&D training programmes as assigned Serving as the 2nd line support through ServiceNow for all LMS users in EMEA Providing LMS administrative support to business development, compliance, finance, HR, knowledge and library services in the creation and management of all new training events Optional development opportunities - by arrangement Update materials for the induction held each week and deliver from time to time a 1 hour module on the programme In partnership with the Diversity and Inclusion team, manage the parent's transition coaching programme In collaboration with the L&D Manager and the diversity & inclusion team, run team building activities on PRIME (insight and inspire) work experience programmes In collaboration with the trainee recruitment team, run team building activities for the Trainee Solicitor Vacation Scheme Researching and running team building activities during phase one of the Professional Skills Course (PSC) Skills & Experience Required Essential (E)/Desired (D) Strong Academics (E) 1+ year experience, ideally within an L&D team in a professional services environment (E) Ability to operate in a friendly, professional and discrete manner at all times (E) Ability to deal with people at all levels within the organisation (E) Excellent written and verbal communication skills (E) Strong team player (E) Flexible and adaptable approach (E) Confident and fully competent with IT/use of Microsoft packages (E) Proactive and positive approach with a "can-do" attitude (E) Strong attention to detail; always striving for high quality and continuous improvement (E) Highly organised and effectively manages time & priorities (E) Ability to work effectively under pressure (E) Experience and knowledge of L&D/LMS systems and best practice approaches (D) Demonstrates sound commercial awareness (D) At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page. If you would like to ask any specific questions beforehand, please contact (enquiries only please - we do not accept applications by email) NO AGENCIES PLEASE - we will not accept speculative CV's, or any associated terms, sent to the business unless otherwise requested.