Defined Contributions Client Relationship Manager

Legal & General
09 Mar 2018
16 Mar 2018
Contract Type
Full Time

  • Company Info
  • Working here is about being there for our customers; we're available should the worst happen and we work together to enable social and financial equality across the UK. But it's also about you -how you develop and what you can achieve. We'll help your talent thrive in an environment where you'll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
  • Department Info
  • LGIM manages fixed income, equity, multi-asset, liability-driven investment, property and alternative solutions on behalf of its clients. Located across the globe, our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. In order to meet the complex and evolving investment needs of our clients, we focus on remaining at the forefront of investment product innovation and maintaining our reputation as experts across all asset classes.
  • Job Duties
    • Responsible for the management, retention, growth and development of a portfolio of DC pension clients, using best practise and key account management strategies
    • Ensure the delivery of growth targets across the portfolio, as set by LGIM DC management team in order to ensure the continued success of the division
    • Own, establish, develop and maintain strong relationships with key decision makers at board-level or equivalent across the portfolio, understanding their tactical and strategic goals and ensuring that all new business and profitable restructure opportunities are identified and progressed in a timely manner, thus ensuring maximisation of LGIM sales penetration and market share
    • Support DC Sales by representing Client Management at new business pitches and site visits.
    • Provide feedback and engage appropriately with Product & Proposition, Marketing and Change areas to help ensure there is a range of products and services to meet the needs of existing clients, leading to the delivery of the LGIM DC ambitions and growth strategy
    • Personally maintain a good knowledge of LGIM DC Pensions proposition and processes, keep abreast of legislative developments and other market activity in order to be able to discuss relevant topics in an informed manner and to understand and influence client employee benefit decisions
    • Maximise cost effectiveness and employer satisfaction by implementing best practice in all aspects of the management of client portfolio, working with employers to pilot and report back appropriately on new initiatives in terms of our proposition and customer experience programme and ensuring all activity undertaken in fulfilling the role considers the fair treatment of the end customer
  • Skills Required
    • Demonstrable communication/presentation skill - previous client facing meeting and presentational experience at a senior level within significant employers and intermediaries/partners is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person
    • Experience and knowledge of DC product solutions and marketplace
    • Corporate client relationship management experience in a product provider, asset manager or EBC/significant intermediary
    • Professional qualifications in relation to the role are desirable for example PMI or Certificate in Financial Planning
  • Benefits
  • Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

    For further information please contact

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