Reservations Specialist / Reservationist

Location
Mawgan Porth, Newquay
Salary
£8.36 per hour
Posted
09 Mar 2018
Closes
06 Apr 2018
Ref
B228
Contract Type
Permanent
Hours
Full Time

As our Reservations Specialist, you’ll be the first point of contact for guests as they plan and book their holiday, helping them decide when to stay and find their perfect room. As the voice of the Bedruthan brand you’ll easily build rapport and make guests feel welcome from the minute they interact with us. Our perfect reservationist will have previous experience in customer facing roles delivering exceptional customer service (ideally in hotel reservations) and have a confident and articulate telephone manner.


You’ll be working with our hotel booking system so will need to be highly computer literate and any experience with Hotel Perfect would put your CV on the top of the pile. 

We’re looking for a friendly, positive, organised self-starter who knows how to plan and prioritise in a busy, buzzing environment.
 

Key responsibilities for this Reservations role include:
• Handling telephone and email enquiries and processing bookings
• Maximising revenue and meeting sales targets
• Maintaining accuracy of the hotel bookings system
• Capture and management of guest data
• Effective communication to other hotel departments
 

We offer:
£8.36 per hour
Permanent contract for 32 hours
28 days holiday
Free meals whilst on duty
Free/minimal charge to use certain facilities in the hotel

A free experience of our restaurant and rooms

Cashback plan for health and wellbeing
More perks with long service
 

Wish you were here?  Please use the “apply” link to submit your CV and answer the qualifying questions. You will need to confirm that you are eligible to live and work in the U.K. Direct applications only.

Closing Date: Monday 2 April 2018

Start Date: available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.