Inbound Complaint Handler

Do you enjoy problem solving and trouble shooting? Can you keep cool under pressure and handle complaints in a professional manner? Do you have the passion to deliver world class leading customer service and earn a fantastic bonus in the process? If the answer is "yes!" then we have the role for you.

What's in it for you?

We offer a highly competitive starting salary of £19,425 increasing to £21,263 after six months and the opportunity to gain an exciting bonus of up to £2250 per annum as well as other fantastic incentive schemes. You'll receive 33 days annual leave (bank holidays are classed as normal working days). A comprehensive training programme will be delivered and there are fantastic opportunities for development and progression across the company. On top of this there is Free Wi-Fi, hot drinks and fresh fruit, discounted warranty packages and TV and broadband packages, a generous pension scheme and great employee discounts at local shops, gyms and restaurants. All this is wrapped up in a warm, energetic workspace located in the centre of one of the UK's most vibrant sea side cities.

What does the role entail?

As a Resolutions Advisor you will be taking inbound calls from existing customers. You will take details of their complaint and investigate the history, working collaboratively to resolve the issue. You will handle a range of different calls and will therefore need to be flexible in your approach in order to deliver a personable and authentic customer experience. You will need to be empathetic towards the customers concerns and reassure the customer their problem will be rectified as effectively and efficiently as possible.

What skills do you need?

You will ideally come from a highly focused customer service, sales or complaints background, however this is not as essential. You will possess an investigative and problem solving nature. You understand the customer`s perspective and have a natural ability empathise and reassure them. You possess a good understanding of working in a regulated environment, and preferably have previous contact centre experience. You have a passion to deliver a first-class customer service and an enthusiasm for working in a fast-paced, targeted environment. You have excellent communication skills and the ability to multi task and naturally have great team spirit! A desire to progress your career is certainly welcomed.

If you think you have what it takes then please apply now! This is an exciting role and we'd love you to be a part of this company's growth and success!! Please contact Laura at Brook Street on 01892 544826 or