Customer Support Sales Representative
Do you have customer service experience and a passion to deliver the highest quality of service to customers? Would you like to work in an exciting, fast paced, contact centre environment? Do you have the determination to smash sales targets and earn a fantastic bonus? If the answer is "yes!" then we have the role for you.
What's in it for you?
We offer a highly competitive starting salary of £19,425 increasing to £21,263 after six months and the opportunity to gain an exciting bonus of up to £2000 per annum as well as other fantastic incentive schemes. You'll receive 33 days annual leave (bank holidays are classed as normal working days). A comprehensive training programme will be delivered and there are fantastic opportunities for development and progression across the company. On top of this there is Free Wi-Fi, hot drinks and fresh fruit, discounted warranty packages and TV and broadband packages, a generous pension scheme and great employee discounts at local shops, gyms and restaurants. All this is wrapped up in a warm, energetic workspace located in the centre of one of the UK's most vibrant sea side cities.
What does the role entail?
As a Customer Service Representative you will be the first point of contact for customers, taking inbound calls. You will be dealing with calls on behalf of a range of clients helping customers who have a query or wish to discuss the registration of household goods. You will handle a range of different calls and will therefore need to be flexible in your approach in order to deliver a personable and authentic customer experience. You will also need to identify opportunities to up sell suitable products for our customers. You will engage with the customers, actively listen to them and ensure that their enquiry is appropriately handled every time. With your great questioning and listening skills you will be able to identify other suitable products for the customer that could improve the customer experience.
What skills do you need?
You will ideally come from a highly focused customer service, sales or complaints background, however this is not as essential. You will thrive on targets - but always make sure that the customer`s interests come first. You understand the customer`s perspective and have a natural ability to build a strong rapport with them. You possess a good understanding of working in a regulated environment, and preferably have previous contact centre experience. You have a passion to deliver a first-class customer service and an enthusiasm for working in a fast-paced, targeted environment. You have excellent communication skills and the ability to multi task and naturally have great team spirit! A desire to progress your career is certainly welcomed.
If you think you have what it takes then please apply now! This is an exciting role and we'd love you to be a part of this company's growth and success!! Please contact Laura at Brook Street on 01892 544826 or