Account Manager

Account Manager

Leeds

About Our Client:

Our client provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. They help their customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. Our client puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. Our client operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents.

The role of Account Manager:

This role focuses on 3 main key areas on a day to day basis;

• Retention: Ensuring that existing customers renew their products
• Enhancements: Selling additional products and services to existing customers
• Customer relationship management: Managing customer relationships as required to ensure satisfaction and advocacy as well as a smooth renewal process
• New Business: Prospecting and winning new business

Key accountabilities of the Account Manager:

• Prospect and approach potential customers using all relevant media and industry knowledge such as the Web and markets
• Make and receive calls to customers establishing needs and demonstrating appropriate solutions
• Negotiate and close deals delivering targets whilst maintaining customer advocacy
• Process and track orders ensuring payment is received
• Build and maintain product knowledge ensuring a wide understanding of CAP HPI product portfolio
• Maintain relationships throughout the customer lifecycle retaining customers whilst minimising costs
• Contact lapsed customers re-engaging them with the CAP and HPI product range
• Drive strong internal relationships particularly with marketing, customer support and finance
• Contribute towards and maintain the industry standing and reputation of CAP and HPI acting as an ambassador always

Year one critical success factors:

• Consistent achievement of agreed targets and key performance indicators
• Renewals processed and delivered to customers in a timely fashion
• Orders processed and tracked in a timely manner to ensure prompt payment
• Maximise conversion rates across all call types by taking responsibility for continuously improving performance in conjunction with your line manager
• Appropriate and balanced management of discounts to deliver required targets profitably
• Maximise productive calling time and adhere to agreed telephone standards
• Adhere to department administration and reporting procedure

Experience

• Proven experience and track record of sales performance in a similar sales environment
• Able to demonstrate “Farming” sales skills – the ability to develop and grow existing relationships

Required attributes and characteristics

• Confident communicator able to establish, build and maintain open relationships with integrity
• Ambitious and self-motivated to achieve and exceed targets
• Confident and strong negotiator
• Collaborative team player who follows through on commitments
• Passionate about being organised and disciplined with good attention to detail
• Innovative and creative approach to problem solving

Why you should work for Our Client:

• Location-wise, they are based across the road from Leeds station
• Our client`s office setting is open plan and they work collaboratively as a team
• Smart casual is our client`s dress code and they are open to flexible start and end times and some remote working (with agreement from your manager)
• To break up the day and to allow time away from your screen they have table football and a pool table in the office, they offer weekly fruit to keep the team healthy!
• Once a month they have an informal ‘’beer and crisps’’ get-together where they catch up on new developments and wins
• Our client also likes to celebrate company success, funding legendary summer and winter parties. Teams also take part in a quarterly incentive which is linked to our performance against financial targets
• Our client`s sales team work in an autonomous manner and are responsible for coordinating their own diaries in a way which that see as being fit for purpose. There is autonomy for you to choose whether you offer a discount and what level (reasonable boundaries) it really is YOUR account base and we want you to help shape and growth this base
• Our client strives to set hit challenging but realistic targets, which will result in regular achieved commission payments. They are all about internal promotions, the existing team have been here for some time and their success has not only been well rewarded financially but also by way of promotion!

If you would like to be considered for the role of Account Manager, please click ‘APPLY’ below.

Candidates with the experience or relevant job titles of; Sales/Account Management/ Telesales/ Key Accounts /New Business Development/Senior.Net Developer/ Senior Developer/ Opensource/Agile/TDD